Join our team

Recipient of 2019 Epi Server Partner Award, Thinkmax is a growing company offering a highly energized, success driven, fun and supportive environment. We want to expand our Montreal team by welcoming a Business Analyst, Digital Commerce Solutions.

Reporting to the Executive Vice-President, Development, you will be responsible for providing our clients with advice on best business practices and guiding them through the configuration, testing, and implementation of digital commerce solutions. You will be part of a highly motivated, dynamic, and powerful team, working in a project-oriented autonomous environment.

We are seeking a candidate with the aptitude for consulting with an ability to work on diverse projects. The ideal candidate has experience in e-commerce solution implementation.

• Your responsibilities
• Participate in the analysis of client needs;
• Advise clients in the choice of functionalities;
• Support clients in validating and understanding the analysis;
• Communicate client requirements in functional specifications to the development team;
• Participate in quality control and ensure the integrity of information;
• Participate in the implementation of the solution;
• Document the different solutions implemented (business rules, flow rules, schematics, user documentation, etc.);
• Train and support clients in the use of the solution.

Your profile

• Bachelor’s degree in computer science or a related discipline;
• Minimum of three (3) years of experience as Business Analyst;
• Experience with digital commerce solutions;
• Strong organizational skills and sense of priorities;
• Autonomy and leadership;
• Excellent communication skills, both written and verbal, in English and French;
• Experience in Agile methodology (asset).

Reporting to the Vice-President, Development, you will lead a team of consultants and members of our clients, effectively delivering projects and maintaining strong customer relationships. More specifically, you will be responsible for:

Your responsibilities

• Planning and organizing, by effectively manage priorities, all aspects of the project based on scope of work and goals ;
• Ensuring excellent customer relations ;
• Managing schedules, budgets and overall project organization to ensure requirements and project delivery dates are clearly communicated, understood and executed upon, both with the Thinkmax team and with the customer team ;
• Participating in all aspects of the project, monitoring day-to-day activities of internal/external project teams and ensuring work is progressing as planned ;
• Actively monitoring project risks and scope creep to foresee/identify potential problems and proactively working with project team to identify solutions to address them in advance ;
• Providing project status reporting both to clients and Thinkmax management team on a weekly basis.

Your profile

• Minimum 5 years of dedicated project management experience, preferably in the field of Digital Commerce ;
• Proven experience in project management in an Agile development context ;
• Proven track record of delivering projects on time and on budget ;
• Strong organizational skills and sense of priorities ;
• Proven experience in client facing role ;
• Excellent communication skills, both written and verbal, in English and French ;
• Autonomy and leadership ;
• Working knowledge of Microsoft Project ;
• Experience in E-commerce B2C and/or B2B (asset) ;
• Experience with large-scale projects (asset) ;
• Consulting experience (asset) ;
• PMP certification (asset).

Reporting to the Manager, Solution Specialists the role of the Principal Solution Specialist is to have a deep understanding of industry business processes and to speak the language of the customer regarding these primary applications:

• Customer Experience
• Sales
• Customer Service
• Field Service

The role will focus on solution design, architecture and presentation of Customer Experience, Sales, Customer Service, and Field Service applications within the Microsoft Dynamics 365 solution offering.  Further, the role will participate in the transition from presales to service and successful implementations.

This role is unique in that the successful candidate will have an active role in the transition from sales pursuits to consulting services and have responsibility to lead and ensure successful delivery of the above noted primary applications.

The Solution Specialist is responsible for defining and presenting in a collaborative approach a solution based on Microsoft Dynamics 365 and Thinkmax’s professional services capabilities to meet clients’ needs and requirements. The Solution Specialist key responsibilities are:

• Product Evangelism – Assist and deliver software demonstration in lead generation events with prospects, at seminars, industry conferences and exhibitions.
• Discovery & Architect – Proactively uncover and understand client business objectives and requirements, assess fit/gap, analyse problems, and recommend solutions and business process optimizations that prove value for both the prospect and Thinkmax.
• Guide & Present – Guide prospects and existing customers on a practical path that leads to a solution that meets their aims, goals, and objectives. This means learning to speak the language of the customer and prospect and adapting to their perspective; moreover, influencing a change in perspective and priorities. Effective presentation and story-telling skills are of paramount responsibility. Plan and manage presentation agendas and assets (e.g. PowerPoint, D365 Environments, ISV Solutions) for all solutions related to Microsoft Dynamics 365 – with a primary application of Customer Experience, Sales, and Field Service.

• Software Solutions – Identify and demonstrate software solutions that specifically addresses business requirements and problems while highlighting a practical and reasonable method to solve those problems using the tools available within and around Microsoft Dynamics 365 applications.
• Implementation Excellence – Post sale, embrace a leadership role in the deeper analysis and definition of the project scope within the applications of Customer Experience, Sales, and Field Service. Augment the consulting services team to implementation this scope to a successful go live.
• Request for Information / Request for Proposal / Proposal Assistance – Participate in response preparation for RFI’s and RFP’s by completing the business analysis and technical components; Generate complete responses to RFI and RFP with the assistance as required of professional services resources.
• Market Intelligence – Provide market feedback and research and analyse industry shifts and trends, competitive solutions, complementary solutions, best practices, methods as well as new technologies in the industry. Ensuring continuous improvement and sharing of knowledge within Thinkmax.
• Product Intelligence – Providing unparalleled market feedback to the sales and professional services teams that can be used to influence or provide feedback on product roadmap items, solutions and implementation projects.
• Sales assistance - Participating and representing Thinkmax in industry associations, forums and conferences. Participate in all activities required to generate business for Thinkmax.

Key Accountability

• Achieve product growth targets for the assigned geography.
• Achieve assigned productivity.
• Maintain high client satisfaction that meet company standards through success sales and implementation.
• Complete required training and development objectives within the assigned time frame.

Requirements and Qualifications

• Minimum of 10- 15 years of experience of presales and/or implementation of CRM industry applications or equivalent operations experience as a user or an implementation consultant of CRM solutions.
• Functional understanding and anticipation of desirable business objectives, business processes, and requirements in Customer Experience, Sales, Customer
• Service, and Field Service.
• Confidence to develop recommendations and convey practical expected results with peers and prospective customer solution architects.
• Ability to convey the fundamental analytics and key performance indicators desired by the prospect is essential.
• Functional capacity and knowledge of ERP and BI solutions is an asset.
• Communicate the benefits of unifying applications in finance, supply chain, manufacturing, distribution, retail and/or construction / professional services.
• Proven track record of designing effective client presentations / demonstrations / training / and implementation go live.
• Hands on experience of implementation best practices including ability to identify, lead and implement process efficiencies and value-added solutions, including methods for accelerated implementation in vertical industries.
• Produce and validate consulting services estimates.
• Perform in a team selling environment and collaborate effectively.
• Strong analytical, problem solving and organizational skills.
• Ability to set and meet deadlines for multi-deliverables / ability to prioritize effectively to deliver results in a demanding deadline-driven environment.
• Demonstrated customer focus and strong relationship building skills with the ability to collaborate effectively across all levels within the organization.
• Microsoft Dynamics 365 product knowledge and experience is an asset.
• Excellent communication (non-verbal, verbal and written) and presentation skills.
• Bilingual in English and French is an asset (oral and written).
• Demonstrated proficiency with technology and Microsoft’s productivity suite.
• Demonstrate an outgoing and positive demeanour both in person and through online meetings
• Contribute to innovative communication techniques
• Travel as required (typically 25%).

Thinkmax is a growing company offering a highly energized, success driven, fun and supportive environment. We want to expand our Montreal team by welcoming a .NET Developer within our Digital Commerce Solutions team.

Reporting to the Vice-President, Development, you will be responsible for assisting our customers in designing, developing and testing digital commerce solution. Working in conjunction with our business analysts, you will work with a multidisciplinary team on diversified projects. More specifically, you will be responsible of:

Your responsibilities

• Implementing and supporting the digital commerce solution in collaboration with the business analysts;
• Translating business requirements into technical architectures, data models and designs;

Your profile

• Bachelor’s degree in software engineering, computer science or a related discipline;
• Minimum of 8 years of experience as a developer;
• Experience with a digital commerce solution;
• Strong technical knowledge of Object Oriented programming language (C#);
• Strong analytical skills;
• Autonomy and leadership;
• Excellent communication skills, both written and verbal, in English and French;
• Excellent understanding of the software development cycle;
• Experience with Microsoft SQL Server;
• Experience with CMS;
• Experience with Visual Studio, Team Foundation Server and Git;
• Basic experience in web development (HTML 5, CSS, JavaScript, Angular, Bootstrap, jQuery, REST) is an asset.

Before you put pencil to paper, you know how to ask the right questions, like:

• What goal are we trying to achieve?
• Who’s our target audience?
• What does the data tell us worked last time?

Then, you put pen to paper – or these days, more likely fingers to a keyboard – and that’s your favorite part.

We’re looking for a Content Marketing Specialist to join our team of passionate, hard-working, creative marketers. Is it you? Well, let us tell you what you can expect in your new role:

Responsibilities

• Create compelling content that takes our thought leadership to the next level.
• Own and take initiative to run some of our content marketing programs –create content to connect with our prospects and customers, and you’ll get to own some of these programs (it could be podcast, blog, article, newsletters, video creation, etc.)
• Keep website up-to-date and animated with new content and information (events, jobs, etc.) and leveraging the content created.
• Collaborate with other members of the Sales, Marketing, Solutions and Partners such as Microsoft (and others) teams to create content that meets business' needs
• Be an example to the team and company on what it means to create compelling content – whether that means by hosting content workshops or pushing others to make sure our content explains the real value of our solutions
• Manage editorial calendar and keep content audit up to date
• Manage relationship with 3rd partner content/digital agencies
• Manage and animate social presence
• Work with the Managers to ensure all content is relevant and on brand
• Collaborate regularly with external editors and copywriter to create the content which defines us
• Prepare annual, monthly, and weekly content calendars detailing all content and timing requirements.
• Ensure responsibility for content management and social listening tools
• Determine KPIs for your content and report on their performance

Education

• Bachelor’s degree in relevant field (marketing, business, communication, literature, journalism)

Qualifications

• You have a minimum of 3 years’ experience working in a content marketing role, ideally for a B2B tech/software company (Internet, eCommerce, Business Applications, ERP)
• You’re not afraid to try new things and test out new forms of writing, and you love asking how you can make a piece of content better than it was before
• You love taking initiative so when we say run, you run. That means developing project goals, meeting with teammates to coordinate activities and put together project timelines, and keeping track of the status of a project (while also evaluating metrics and thinking “how could this be better?”)
• You have a high sense of creativity to put ideas, content or project on the market
• You have a hunger for asking ‘why’ which leads you to uncover different ways of doing things
• You are a strong communicator – whether it’s through casual office chats, lots of IMing, or telephone, you’re able to communicate (verbally and written) with your peers and managers
• You can work independently, and be part of a team of remote and non-remote workers
• Familiar with storyboarding and at ease to manage project with third party (production, designer, video)
• Of course, you love writing – and there’s nothing more satisfying to you than putting together a perfect sentence – and your writing portfolio shows that
• You are at ease with all digital channels; experience developing content for online campaigns and email programs would be an asset
• Perfectly bilingual (French and English)
• SEO and Google analytics intermediate knowledge

You always been a competitor? Always rise to the occasion and find your way to meet the objective. We want to talk to you.

The role is seatting in the marketing & sales team. The big idea is to collaborate with marketing to qualify leads. Not only following up on leads but searching for new ones and finding ways to get some. Using our CRM tools to document the process of each leads, participating in the discussion to stimulate leads with content and finding the right equation for each channel.

The ideal candidate is a competitive self-starter that thrives in a fast-paced environment. You must be comfortable making dozens of calls per day, working with sales and marketing team members, generating interest with targeted prospects, qualifying, and nurturing them. The role will include responsibility to use and leverage CRM and sales tolls to manage and keep up to date all activities.

Main objective is to move targeted accounts/prospects to become qualified leads and this visible and available within the CRM tool.

Responsibilities

• Create, maintain, and manage a database of current and potential customers within the CRM and sales tools based on targeting strategy established with the sales and marketing team.
• Research and qualify new leads
• Communicate with leads and prospects, making outbound and follow up calls
• Nurture and follow up with collaterals and other material by email
• Understand the customers’ needs and requirements
• Route qualified opportunities to the appropriate sales executives for further development and closure
• Keeping up with product and service information and updates
• Staying informed about competing products and services
• Assist sales team with daily tasks
• Maintain and improve quality results by following standards and recommend improved policies and procedures
• Create sales reports for management and sales team

Qualifications

• Previous experience in inside sale, an outbound call center or a related sales position preferred
• Excellent communication skills, both verbal and written
• Excellent organizational skills and the ability to multitask
• Excellent phone and cold calling skills (experience dialing dozens of calls per day)
• Exceptional customer service skills
• Strong listening and sales presentation skills
• Strong negotiation skills, persistence, and resilience
• Drive, determination, and a strong work ethic
• Proficiency in Microsoft Office and CRM software. (Microsoft D365 an asset)

Reporting to the Development Manager, you will be responsible for assisting our customers in designing, developing and testing digital commerce solution. Working in conjunction with our business analysts, you will work with a multidisciplinary team on diversified projects. More specifically, you will be responsible for:

Your responsibilities

• Implementing and supporting the digital commerce solution in collaboration with the business analysts;
• Translating business requirements into technical architectures, data models and designs.

Your profile

• Bachelor’s degree in software engineering, computer science or a related discipline;
• Minimum of 7 years experience as a developer;
• Strong technical knowledge of Object Oriented programming language (.NET C#);
• Strong experience in web development (MVC, HTML 5, CSS, JavaScript, Bootstrap, jQuery);
• Experience with CMS;
• Experience with Microsoft SQL Server;
• Experience with Visual Studio, VSTS, Git and Microsoft Azure;
• Experience with Agile methodology;
• Strong analytical skills;
• Autonomy and leadership;
• Excellent communication skills, both written and verbal, in English and French;
• Excellent understanding of the software development lifecycle;
• Experience with a digital commerce solution is an asset.